Fae Flutterby An Eye-Opener

AN EYE-OPENER

(Originally Written On May 2011)

I am having a bad day at work today. I am not feeling well. This headache makes everything swirl right in front of me. I need to go home. I’m being sent home. But I chose not to.

A typical day it is. Logging in, letting the dialer system take and make calls, making sure to get a hold of people to collect from their debts, if not performing a skip trace.

As you may all not know yet, I work for one of the widely known banks based in the U.S., as a Credits and Collections Analyst.

And I admit – it really is hard when you’re already dizzy and your eyes still need to dig in to digits that don’t even matter to you, but does matter a lot to other people’s lives.

So I had my first call. A cardholder whom I intend to call Michelle. I asked Michelle why she would not be able to make a payment of $55.26 – an amount which is pretty small for an average American. She told me it was her current unemployment situation, or her temporary disability, if not her funeral soon. I was honestly astonished until she decided to tell me her story, which I listened to intently.

Michelle had massive blood clotting, January of this year. No, she didn’t get into any car accidents. Neither did she bump hardly into anything. It was genetically acquired. She describes it as a blood clot that rises from her foot, to her groin, up to her heart. According to her, if she moves around, or simply works at her desk, there is a big probability she will pass out.

The reason for such, is that the doctors created a filter within, so as to decrease the amount of blood clotting happening inside her, especially near her heart. Which is also the reason why when she gets up, the blood that was supposed to get back to her heart to be pumped out to her whole body is being gradually blocked.

She has 2 kids. One was 9, the other was 10. “They were amazing and they’re unbelievably behave. They would take care of me, and do all the household chores. As you know, it was just them and me. I am a single mother, you know.” she even added.

I was listening my way through when I remembered I still had to take control of the call so I managed to ask: “So Michelle, if you don’t mind me asking, how are you getting by?

She is 34. Spent $64,000 for her Master’s Degree. Was really healthy. Was in the climax of her career. Was employed by one of the top 500 companies in the United States. Was.

She is now bedridden, is now applying for an insurance for her permanent disability (which we both hope gets approved), and she is also about to lose her car soon.

In fact, they were only given support by the kids’ schools through groceries, to help them in the least possible way.

So let me rephrase my first sentence above.

I was having a bad day at work today – without even realizing there are people who can’t even get up and make a living for their loved ones as much as they want to. I am not feeling well – but other people are in worse conditions than myself right this very moment. This headache makes everything swirl right in front of me. I need to go home. I’m being sent home. But I chose not to. And it is one of the best although small decisions I have ever made.

I am blessed more than I can ever imagine. So I better get this job done, create results, and complain less.

Lessons learned.

Advertisements